Frequently Asked Questions

Everything you need to know about our premium garden structures and accessories.

What is the standard delivery time for garden structures?

Most of our standard garden arches, gazebos, and obelisks are delivered within 3-5 working days. For bespoke or made-to-order items, please allow up to 21 days for production and delivery.

Are your products weather-resistant and rust-proof?

Yes, our structures are manufactured from high-quality galvanized steel and finished with a durable, weather-resistant coating to ensure they withstand the elements for many years.

What is your return policy if I am not satisfied?

We offer a 30-day return policy on all standard items. Products must be returned in their original packaging and in a resalable condition for a full refund.

Do your products come with a warranty?

We take pride in our craftsmanship and offer a 10-year guarantee on all our structural steel products, giving you peace of mind regarding the longevity of your garden investment.

Can I request a custom size for an arch or pergola?

Absolutely. We offer a bespoke design service for customers who require specific dimensions or unique designs to fit their unique garden spaces. Contact our design team for a quote.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments through PayPal and Apple Pay.